Giulia Tutino

Phone Collector

Personal Information

Skill

Role in the company

Phone Collector

Skills

  • Ability to analyze debtor situations and identify the most effective management strategies
  • Managing telephone contact with debtors (active listening, empathy, ability to establish a constructive dialogue)
  • Negotiation and mediation techniques aimed at defining sustainable repayment plans
  • Knowledge of out-of-court debt recovery procedures
  • Clear and effective communication, even in delicate or conflictual situations

Bio

Passionate about nature, cooking, and music, outside of work I enjoy dedicating time to my interests and exploring new worlds, which help me remain curious and creative in every aspect of my life.

My professional journey has been diverse, ranging from the restaurant industry to customer service, and from healthcare to the NPL sector. This variety of experiences has allowed me to develop both practical and interpersonal skills, always guided by empathy and sensitivity, regardless of the context in which I engage.